Refund policy

Returns & Refund Policy – Walking With Weens

At Walking With Weens, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Contact Us

Before returning any items, please contact us:

📧 Email: walkingwithweens@hotmail.com
📱 Instagram: @walkingwithweens

How to Return an Item

To ensure your return is processed as smoothly as possible, please follow the instructions below.

  1. Keep your returns slip. A returns slip is included with every Walking With Weens order. Please retain this until you are completely satisfied with your purchase, as it contains important information required to process any returns or exchanges.
  2. Complete and include your returns slip. If you wish to return an item, please complete the enclosed slip and place it inside your parcel alongside the item(s) being returned.
  3. Misplaced your returns slip? If your slip has been lost or discarded, please include a handwritten note clearly stating your full name, order number, reason for return and whether you require a refund or exchange. For exchanges, please specify the replacement size or product required.
  4. Contact us before returning. Please contact us before sending your return so we can assist you with the process.
  5. Package your items securely. Items should be returned in their original packaging, with all tags and accessories included, where possible.
  6. Use a tracked postal service. We strongly recommend using a tracked postal service and retaining your proof of postage until your return has been processed.

Returns Received Without Identification

It is the customer’s responsibility to ensure sufficient identifying information is included with their return.

Returns received without a completed returns slip, order number or any other identifying information may experience significant processing delays.

If we are unable to identify the original order or customer, we may be unable to process the return until the necessary information has been provided.

Walking With Weens cannot guarantee the timely processing of returns that arrive without sufficient identifying information. This does not affect your statutory rights.

We aim to process returns within 2–4 business days of receiving the item. You will receive an automated confirmation if your refund is accepted. If not, we will contact you directly. 

Kindly note: We’re unable to refund original postage costs unless the item arrives damaged, faulty, or an error was made on my part. 

Return & Exchange Postage

Customers are responsible for all return postage costs, including returns for refunds and size exchanges. For exchanges, customers are also responsible for the postage costs of sending the replacement item. These costs must be paid before the replacement is dispatched.

We recommend using a tracked postal service and retaining proof of postage.

Exceptions: Where an item is faulty, damaged or incorrectly supplied, Walking With Weens will cover reasonable return postage costs in accordance with your statutory rights. Please contact us before returning these items so we can assist you.

Return Conditions

  • Returns must be made within 14 days of delivery.

  • Items must be unused, undamaged, and in original packaging, with tags and accessories included.

  • A packing slip or proof of purchase is required.

  • Customers are responsible for return postage costs.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 24 hours of delivery and provide photographic evidence so we can resolve the issue promptly.

Non-Returnable Items

We cannot accept returns on the following:

  • Seconds sale items

  • Gift cards

  • Lucky dip items

Exchanges

To exchange an item, we recommend:

  1. Returning the item you have.

  2. Placing a new order for the desired item.

Exchanges are subject to availability. If the item is unavailable, a refund or store credit will be issued.

Refunds

  • Refunds will be issued to your original payment method, unless otherwise agreed.

  • If a refund to your original method is not possible, we will issue store credit.

  • Shipping costs are non-refundable, unless the return is due to our error.

Once your return is received and inspected, we will notify you of the refund status. If approved, please allow up to 10 business days for the refund to appear in your account.


If more than 15 business days have passed since approval, please contact us at walkingwithweens@hotmail.com.